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Soft Skills Master Class

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  • 1.1 Welcome to the Course
  • 1.2 About Your Instructor
  • 1.3 Course Objectives
  • 1.4 Cloud Computing Roles
  • 1.5 Top Reasons to Be a Cloud Professionals
  • 1.6 Cloud Role Skill Mapping
  • 1.7 Non Tech Role Transitions
  • 1.8 Tech Role Transitions
  • 1.9 Cloud Computing Career Growth
  • 1.10 Cloud Computing Salary Range
  • 1.11 Importance of Cloud Certifications
  • 1.12 Cloud Computing Fundamentals Part 1
  • 1.13 Cloud Benefits
  • 1.14 Cloud FinOps
  • 1.15 Cloud Cost Models
  • 1.16 Cloud Architecture Part 1 Fundamentals
  • 1.17 Cloud Architecture Part 2 Whiteboards
  • 1.18 Why use one Cloud over another
  • 1.19 Multi Cloud and Hybrid Cloud
  • 1.20 Application Modernization
  • 1.21 Whiteboarding Best Practices
  • 1.22 Business Requirement Mapping
  • 1.23 Free Tier and Credits
  • 1.24 Cloud VMS
  • 1.25 Serverless
  • 1.26 Containers
  • 1.27 Shared Responsibility Model
  • 1.28 Cloud Compliance
  • 1.29 Infrastructure as Code (IaC)
  • 1.30 DevOps
  • 1.31 Development Integration
  • 1.32 Cloud Native
  • 1.33 Coaching
  • 1.34 Interview Questions Practice Exercise - Cloud Computing
  • 1.35 Interview Questions Practice Exercise - Cloud Native
  • 1.36 Interview Questions Practice Exercise - Cloud Architecture
  • 1.37 Interview Preparation Exercise
  • 1.38 Interview Preparation
  • 1.39 Course Review Questions
  • 1.40 Resources and Closeout
  • 1.1 Why Coaching Matters in IT
  • 1.2 Adopting a Coaching Midset
  • 2.1 Running High-Impact 1:1s
  • 2.2 Identifying Growth Areas and Skill Gaps
  • 3.1 Creating Individual Development Plans (IDPs)
  • 3.2 Encouraging Ownership and Self-Development
  • 4.1 Mentoring and Peer Development
  • 4.2 Recognizing and Celebrating Growth
  • 5.1 Becoming a Growth-Focused Leader & Closeout
  • 1.1 Introduction to the IT Role in Compliance
  • 1.2 Overview of Regulations
  • 2.1 Overview of GDPR
  • 2.2 Ensuring and Implementing GDPR Comp
  • 2.3 - Penalties and Repercussions for GDPR Non-Compliance
  • 2.4 - GDPR Extra References
  • 3.1 - Overview of HIPAA
  • 3.2 - Ensuring and Implementing HIPAA Compliance
  • 3.3 - Penalties and Repercussions for HIPAA Non-Compliance
  • 3.4 - HIPAA Extra Resources
  • 4.1 - Overview of FISMA
  • 4.2 - Ensuring and Implementing FISMA Compliance
  • 4.3 - Penalties and Repercussions of FISM Non-Compliance
  • 4.4 - FISMA Extra Resources
  • 5.1 - Introduction to SOX
  • 5.2 - Ensuring and Implementing SOX Compliance
  • 5.3 - Penalties and Repercussions for SOX Non-Compliance
  • 5.4 SOX Extra References
  • 6.1 - Overview of PCI DSS
  • 6.2 - Ensuring and Implementing PCI DSS Compliance
  • 6.3 - Penalties and Repercussions for PCI DSS Non-Compliance
  • 6.4 - PCI DSS Extra References
  • 7.1 Introduction to CMMC and Its Purpose
  • 7.2 Ensuring and Implementing CMMC Compliance
  • 7.3 Repercussions for CMMC Non-Compliance
  • 7.4 CMMC Extra References
  • 8.1 Overview of CCPA
  • 8.2 Ensuring and Implementing CCPA Compliance
  • 8.3 Penalties and Repercussions for CCPA Non-Compliance
  • 8.4 CCPA Extra References
  • 9.1 Overview of ISO/IEC 27001
  • 9.2 Ensuring and Implementing ISO/IEC 27001 Compliance
  • 9.3 Repercussions for ISO/IEC 27001 Non-Compliance
  • 9.4 ISO/IEC 27001 Extra References
  • 10.1 Children's Online Privacy Protection Act (COPPA)
  • 10.2 Ensuring and Implementing COPPA Compliance
  • 10.3 Penalties and Repercussions for COPPA Non-Compliance
  • 10.4 COPPA Extra References
  • 11.1 Overview of NIST CSF
  • 11.2 Ensuring and Implementing NIST CSF Compliance
  • 11.3 Repercussions for NIST CSF Non-Compliance
  • 11.4 NIST CSF Extra References
  • 12.1 Overview of GLBA
  • 12.2 Ensuring and Implementing GLBA Compliance
  • 12.3 Penalties and Repercussions for GLBA Non-Compliance
  • 12.4 GLBA Extra References
  • 13.1 Overview of ISO 22301
  • 13.2 Ensuring and Implementing ISO 22301 Compliance
  • 13.3 Repercussions for ISO 22301 Non-Compliance
  • 13.4 BCM Extra References
  • 14.1 Overview of CSA CCM
  • 14.2 Ensuring and Implementing CSA CCM Compliance
  • 14.3 Repercussions for CSA CCM Non-Compliance
  • 14.4 CSA Extra References
  • 15.1 Overview of FERPA
  • 15.2 Ensuring and Implementing FERPA Compliance
  • 15.3 Penalties and Repercussions for FERPA Non-Compliance
  • 15.4 FERPA Extra References
  • 16.1 Overview of DMCA
  • 16.2 Ensuring and Implementing DMCA Compliance
  • 16.3 Penalties and Repercussions for DMCA Non-Compliance
  • 16.4 DMCA Extra References
  • 16.5 - IT Compliance Course Closeout
  • 1.1 What Is Emotional Intelligence?
  • 1.2 Why EQ Is Critical in IT Environments?
  • 2.1 Developing Self-Awareness
  • 2.2 Practicing Self-Regulation
  • 3.1 Understanding and Using Empathy
  • 3.2 Improving Interpersonal Effectiveness
  • 4.1 Managing Conflict with EQ
  • 4.2 Leading Under Pressure
  • 5.1 Emotional Intelligence in Remote & Hybrid Teams
  • 5.2 Creating a Culture of EQ on Your Team
  • 5.3 EQ and Career Advancement
  • 5.4 Your EQ Growth Plan and Closeout
  • 1.1 - Introduction to FinOps
  • 1.2 - Overview of the FinOps Framework
  • 1.3 - The FinOps Lifecycle Phases
  • 1.4 - The FinOps Principles
  • 1.5 - Collaboration and Accountability in FinOps
  • 1.6 - FinOps Persona and Allied Personas
  • 1.7 - FinOps Domains Overview
  • 2.1 - Understand Cloud Usage & Cost Introduction
  • 2.2 - Data Ingestion
  • 2.3 - Cost Allocation
  • 2.4 - Reporting & Analytics
  • 2.5 - Anomaly Management
  • 3.1 - Introduction to the Quantify Business Value
  • 3.2 - Planning & Estimating
  • 3.3 - Forecasting
  • 3.4 - Budgeting
  • 3.5 - Benchmarking
  • 4.1 - Optimizing Cloud Usage and Costs Introduction
  • 4.2 - Architecting for the Cloud
  • 4.3 - Rate Optimization
  • 4.4 - Workload Optimization
  • 4.5 - Cloud Sustainability
  • 4.6 - Licensing and SaaS
  • 5.1 Emotional Intelligence in Remote & Hybrid Teams
  • 5.2 Creating a Culture of EQ on Your Team
  • 5.3 EQ and Career Advancement
  • 5.4 Your EQ Growth Plan and Closeout
  • 6.1 - Introduction to FinOps FOCUS
  • 6.2 - Implementing FinOps FOCUS for AWS, Google Cloud, and Micro
  • 7.1 - Exploring the FinOps Certifications
  • 7.2 - Course Closeout and Next Steps
  • 1.1 What Makes Leadership in IT Unique
  • 1.2 Leadership vs. Management in IT
  • 2.1 Making The Shift
  • 2.2 New Responsibilities and Mindsets
  • 3.1 Common Mistakes New IT Leaders Make
  • 3.2 Setting a Strong Foundation
  • 4.1 Communicating as a Technical Leader
  • 4.2 Decision-Making in Complex Environments
  • 4.3 Coaching and Developing Technical Talent
  • 5.1 Navigating Organizational Politics and Culture
  • 5.2 Leading Through Change and Uncertainty
  • 5.3 Building Cross-Functional Relationships
  • 5.4 Course Wrap-Up and Practical Advice for IT Leaders
  • 01 Introduction to the Course
  • 02 Instructor Introduction
  • 1.1 Tech Career Development Fundamentals
  • 1.2 Understanding the Tech Industry
  • 1.3 Discussion - Why Consider Tech as a Career
  • 1.4 Exploring Tech Career Paths and Specializations
  • 1.5 Creating a Career Roadmap
  • 2.1 Building a Strong Foundation
  • 2.2 Mastering Tech Tools and Technologies
  • 2.3 Developing Proficiency in Programming Languages
  • 2.4 Enhancing Problem-Solving Skills for Tech Professionals
  • 3.1 Personal Branding and Professional Presence
  • 3.2 Crafting your Tech Personal Brand Story
  • 3.3 Building an Impressive Tech Portfolio and Projects Showcase
  • 3.4 Demonstration - GitHub
  • 3.5 Leveraging Tech Networks and Communities for Career Growth
  • 3.6 Demonstration - LinkedIn Profile
  • 3.7 Discussion - Meetups
  • 3.8 Demonstration - Stackoverflow
  • 4.1 Job Search and Application Strategies
  • 4.2 Creating and Outstanding Tech Resume
  • 4.3 Crafting Tailored Cover Letters for Tech Positions
  • 4.4 Navigating Tech Job Boards and Industry Resources
  • 4.5 Demonstration - Job Search LinkedIn
  • 5.1 Tech Interview Preparation and Techniques
  • 5.2 Understanding Different Types of Tech Interviews
  • 5.3 Preparing for Technical Interview Challenges
  • 5.4 Mastering Behavioral Interviews using the STAR Technique
  • 6.1 Advancing Your Tech Career
  • 6.2 Negotiating Job Offers and Tech Salary Packages
  • 6.3 Excelling in the Tech Workplace- Communication and Collaboration
  • 6.4 Creating a Personalized Tech Career Development Plan
  • 6.5 Cloud InterviewACE
  • 6.6 CCPSA
  • 6.7 Resources
  • 6.8 Course Closeout
  • 1.1 Beating the Bots – How to Get Past Automated Resume Screeners
  • 1.2 Understanding the IT Resume Essentials
  • 1.3 Tailoring Your Resume for Specific Roles
  • 1.4 Building an Impressive IT Portfolio
  • 2.1 Navigating IT Job Boards and Platforms
  • 2.2 Networking for IT Professionals
  • 2.3 Exploring Freelancing and Contract Work
  • 3.1 Researching the Company and Role
  • 3.2 Preparing Your Elevator Pitch
  • 3.3 Building Confidence Through Mock Interviews
  • 4.1 Succeeding in Remote Interviews
  • 4.2 Navigating In-Person Interviews
  • 4.3 Excelling in Team and Panel Interviews
  • 5.1 Tackling Common Technical Questions
  • 5.2 Handling Questions You Don’t Know
  • 6.1 Communication and Collaboration
  • 6.2 Emotional Intelligence and Adaptability
  • 6.3 Problem-Solving and Conflict Resolution
  • 7.1 Post-Interview Follow-Up
  • 7.2 Negotiating Salary and Benefits
  • 7.3 Preparing for Your New Role
  • 7.4 Course Closeout
  • 1.1 - Understanding Leadership vs. Management
  • 1.2 The Importance of Leadership in Administrative Roles
  • 1.3 The Role of Influence Without Authority
  • 2.1 Self-Assessment with SWOT
  • 2.2 Identifying and Leveraging Personal Strengths
  • 2.3 Recognizing Weaknesses and Overcoming Threats
  • 2.4 Enhancing Emotional Intelligence
  • 3.1 Essential Communication Skills for Leaders
  • 3.2 Building Credibility and Trust
  • 3.3 Course Closeout
  • 1.1 Defining Digital Transformation in the IT Context
  • 1.2 Key Drivers of Digital Change
  • 1.3 Common Pitfalls and Misconceptions
  • 2.1 Creating a Digital Transformation Vision
  • 2.2 Building a Multi-Year Transformation Roadmap
  • 2.3 Using Frameworks and Maturity Models
  • 3.1 Core Technologies Powering Digital Transformation
  • 3.2 Designing a Scalable and Secure Architecture
  • 3.3 Vendor Management and Technology Evaluation
  • 4.1 Leading Through Organizational Resistance
  • 4.2 Developing an Agile and Innovative Culture
  • 4.3 IT Skill Development and Talent Strategy
  • 5.1 Data as a Digital Transformation Catalyst
  • 5.2 Intelligent Automation and Business Process Transformation
  • 5.3 Enabling Omnichannel Customer Experiences
  • 6.1 Establishing Governance Models for Transformation
  • 6.2 Security and Privacy in a Transformed IT Landscape
  • 6.3 Measuring and Managing IT Risk
  • 7.1 From Pilot to Enterprise-Scale Rollouts
  • 7.2 IT Operating Models for the Digital Age
  • 7.3 Continuous Improvement and Transformation Metrics
  • 7.4 Final Reflections and Next Steps in Leading Digital Transfor
  • 1.1 Why Licensing Matters
  • 1.2 Key Licensing Terminology Explained
  • 2.1 Volume Licensing Overview
  • 2.2 Enterprise Agreement (EA) Model
  • 2.3 Cloud Solution Provider (CSP) Program
  • 3.1 Comparing Office Perpetual and Microsoft 365
  • 3.2 Microsoft 365 Plans Demystified
  • 4.1 Common Pitfalls and How to Avoid Them
  • 4.2 Rightsizing Your Licensing Portfolio
  • 4.3 Tools and Resources for Licensing Management
  • 5.1 Staying Compliant
  • 5.2 Policies and Internal Governance
  • 5.3 Microsoft Licensing Course Closeout, Next Steps and Recommedations
  • 1.1 - Change Management Course Introduction
  • 1.2 - Defining Change Management
  • 1.3 - Types of Change
  • 2.1 - Understanding Resistance to Change
  • 2.2 - Proactive Strategies for Overcoming Resistance
  • 2.3 - Building Resilience in IT Teams
  • 3.1 - Role of Communication in Successful
  • 3.2 - Crafting Clear and Consistent Messages
  • 3.3 - Utilizing Various Communication Channels
  • 4.1 - Digital Tools for Change Management
  • 4.2 - Automation and Workflow Management
  • 4.3 - Key Metrics for Tracking Change Management Success
  • 5.1 - Case Study 1: Changing To Agile
  • 5.2 - Case Study 2: Cloud Migration
  • 5.3 - Course Closeout
  • 1.1 - What is Social Networking
  • 1.2 - Why Social Networking is an Employment and Labor Law Issue
  • 2.1 - Social Networking in Recruitment
  • 2.2 - Discrimination Risks in Social Networking-Based Recruitment
  • 2.3 - Employer Strategies for Social Media Background Checks
  • 3.1 - On-Duty and Off-Duty Social Networking Behavior
  • 3.2 - Handling Social Networking Issues Without Risking Discrimination
  • 3.3 - Legal Consequences of Failing to Address Social Networking
  • 4.1 - NLRB Guidance on Employees’ Social Networking
  • 4.2 - Privacy Rights of Employees on Social Networking Sites
  • 4.3 - Overview of State Laws on Employer Access to Social Networking
  • 5.1 - Essentials of a Social Networking Policy
  • 5.2 - Course Closeout, Key Takeaways and Final Thoughts
  • 1.1 Introduction to IT-Focused Power Skills
  • 1.2 Evolving Skills for IT Success
  • 2.1 Balancing Time and Energy in IT Projects
  • 2.2 Mental and Physical Stamina for IT Success
  • 2.3 Emotional and Professional Wellness in IT
  • 3.1 Resiliency in the Face of Rapid IT Changes
  • 3.2 Adapting to New Technologies and Methodologies
  • 3.3 Building a Resilient IT Career Path
  • 4.1 Self-Management for IT Problem Solving
  • 4.2 Interpersonal Skills for Cross-Functional IT Work
  • 4.3 Professional Communication in IT Teams
  • 5.1 Essentials of Collaboration in IT Projects
  • 5.2 Communication and Conflict Resolution in IT
  • 5.3 Leading IT Teams Effectively
  • 6.1 Building IT Business Acumen
  • 6.2 Service Orientation for IT Professionals
  • 6.3 Applying Business Acumen for IT Efficiency
  • 7.1 Developing Strategic IT Thinking
  • 7.2 Decision-Making Frameworks for IT
  • 7.3 Creative Problem Solving for IT Challenges
  • 8.1 Fostering a Growth Mindset for IT Learning
  • 8.2 Personal Branding for IT Professionals
  • 8.3 Assessing and Enhancing Your IT Brand
  • 8.4 Reflecting on Power Skills for IT Success
  • 1.1 Course Overview
  • 1.2 Instructor Overview
  • 1.3 Understanding Soft Skills
  • 1.4 What are Soft Skills
  • 1.5 Why Soft Skills are important for Technical Roles
  • 1.6 What is a Cultural Fit
  • 1.7 Communication and Presentation Skills
  • 1.8 Attention to Details
  • 1.9 Critical Thinking and Problem-Solving Skills
  • 1.10 Tolerance to Change and Uncertainty
  • 1.11 Emotional Intelligence
  • 1.12 Motivation
  • 1.13 Compassion, Empathy and Humility
  • 1.14 Social Skills
  • 1.15 Leadership and Decision Making Skills
  • 1.16 Inspiration and Improvement Attitude
  • 1.17 Team Player
  • 1.18 Desire to Learn
  • 1.19 Open to Criticism and Feedback
  • 1.20 Conflict Resolution
  • 1.21 Work Ethics and Integrity
  • 1.22 Discussion - Common Soft Skills for Tech Sales Professionals
  • 1.23 Discussion - Common Soft Skills for Cloud Professionals
  • 1.24 Discussion - Common Soft Skills for Software Engineers, Programmers and Developers
  • 1.25 Module 1 Summary Review
  • 1.26 Module 1 Review Questions
  • 2.1 Preparing for the Tech Interview
  • 2.2 Getting Ready for a Tech Interview
  • 2.3 Showcase your Soft Skills
  • 2.4 How to Showcase Technical Skills with Soft Skills!
  • 2.5 Risk Assessment Used by Human Resources
  • 2.6 Addressing Company Specific Questions
  • 2.7 Topic Discussion Focus Common Soft Skills
  • 2.8 Module 2 Summary Review
  • 2.9 Module 2 Review Questions
  • 2.10 Course Resources and Closeout
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