Information Technology Infrastructure Library (ITIL®) - Service Operations
Information Technology Infrastructure Library (ITIL®) - Foundation
Information Technology Infrastructure Library (ITIL®) - Service Operations
Information Technology Infrastructure Library (ITIL®) – Service Operations
- Module 1: Service Operation Introduction
- Module 2: Service Management As a Practice
- Module 3: Service Operation Principles
- Module 4: Service Operation Process
- Module 5: Common Service Operation Activities
- Module 6: Organizing For Service Operation
- Module 7: Technology Considerations
- Module 8: Service Operation
Course Information:
- Total Course Video Hours: 9 Hrs 54 Min
- Total Videos: 35
Information Technology Infrastructure Library (ITIL®) - Foundation
Information Technology Infrastructure Library (ITIL®) – Foundation
- Module 1: The ITIL Qualification Scheme
- Module 2: Introduction to Service Management
- Module 3: ITIL and the Service Lifecycle
- Module 4: Service Strategy
- Module 5: Service Design
- Module 6: Service Transition
- Module 7: Service Operation
- Module 8: Continual Service Improvement
- Module 9: Service Management Technology
- Module 10: How it All Fits Together
- Module 11: Bonus Material
Course Information
- Total Course Video Hours: 6 Hrs 22 Min
- Total Videos: 60
- Intro
- About Scheme
- Levels Of Qualifications
- Qualification Bodies
- The I T I L Foundation Certification Stubble
- Service And Service Management- Part 1
- Service And Service Management- Part2
- Service Management Processes- Part 1
- Service Management Processes- Part 2
- Service Management Best Practices And Summary
- Service Management Practices
- Why ITIL
- The Service Lifecycle
- Service Strategy Purpose And Objectives
- Service Strategy Scope
- Business Value Stubble
- Key Principles- Part1
- Key Principles- Part2
- Service Stragey Processes
- Service Design Purpose And Objectives
- Scope Of Service Design
- Business Value Service Design
- Service Design Key Principles
- Service Design Processes- Part 1
- Service Design Processes- Part 2
- Service Design Processes- Part 3
- Service Design Processes- Part 4
- Service Transition Purpose And Objectives
- Service Transition Scope And Business Value
- Service Transition Key Principles
- Service Transition Processes- Part 1
- Service Transition Processes- Part 2
- Service Transition Processes- Part 3
- Service Transition Processes- Part 4
- Intro To Service Operation
- Service Operation Basic Concepts
- Service Operation Processes-Part 1
- Service Operation Processes-Part 2
- Service Operation Access Management
- Service Operation Functions
- Continual Service Improvement Purpose Objectives And Scope
- Continual Service Improvement Key Principles
- Continual Service Improvement Processes
- SMT
- SMT Service Automation
- SMT Service Analytics
- How It All Fits Together
- Outro
- Lifecycle Stages Flow-Part 1
- Lifecycle Stages Flow-Part 2
- Lifecycle Stages Breakdown-Part 1
- Lifecycle Stages Breakdown-Part 2
- Lifecycle Stages Breakdown-Part 3
- Function Reviews-Part 1
- Function Reviews-Part 2
- Service Support Function
- Service Delivery Function-Part 1
- Service Delivery Function-Part 2
- Test Taking Tips
- Practice Questions
- Total Course Video Hours: 6 Hrs 22 Min
- Total Videos: 60
- Introduction
- Syllabus Exam Overview And Testing Tips
- Service Operation Introduction Part 1
- Service Operation Introduction Part 2
- Service Operation Introduction Part 3
- Service Operation Introduction Part 4
- Service Operation Introduction Part 5
- Service Management As A Practice Part 1
- Service Management As A Practice Part 2
- Service Management As A Practice Part 3
- Service Operation Principles Part 1
- Service Operation Principles Part 2
- Service Operation Principles Part 3
- Service Operation Principles Part 4
- Service Operation Process Part 1
- Service Operation Process Part 2
- Service Operation Process Part 3
- Incident Management Part 1
- Incident Management Part 2
- Problem Management
- Request Fulfillment
- Access Management
- Common Service Operation Activities Part 1
- Common Service Operation Activities Part 2
- Common Service Operation Activities Part 3
- Common Service Operation Activities Part 4
- Organizing For Service Operation Part 1
- Organizing For Service Operation Part 2
- Organizing For Service Operation Part 3
- Roles Part 1
- Roles Part 2
- Technology Considerations
- Implementation Of Service Operation
- Challenges Risks And Critical Success Factors
- Conclusion
- Total Course Video Hours: 9 Hrs 54 Min
- Total Videos: 35