Information Technology Infrastructure Library (ITIL®) - Service Operations
Information Technology Infrastructure Library (ITIL®) - Foundation
Information Technology Infrastructure Library (ITIL®) - Service Operations
Information Technology Infrastructure Library (ITIL®) – Service Operations
- Module 1: Service Operation Introduction
- Module 2: Service Management As a Practice
- Module 3: Service Operation Principles
- Module 4: Service Operation Process
- Module 5: Common Service Operation Activities
- Module 6: Organizing For Service Operation
- Module 7: Technology Considerations
- Module 8: Service Operation
Course Information:
- Total Course Video Hours: 9 Hrs 54 Min
- Total Videos: 35
Information Technology Infrastructure Library (ITIL®) - Foundation
Information Technology Infrastructure Library (ITIL®) – Foundation
- Module 1: The ITIL Qualification Scheme
- Module 2: Introduction to Service Management
- Module 3: ITIL and the Service Lifecycle
- Module 4: Service Strategy
- Module 5: Service Design
- Module 6: Service Transition
- Module 7: Service Operation
- Module 8: Continual Service Improvement
- Module 9: Service Management Technology
- Module 10: How it All Fits Together
- Module 11: Bonus Material
Course Information
- Total Course Video Hours: 6 Hrs 22 Min
- Total Videos: 60